Privacy Policy

Last updated: August 2026  ·  UK Connect Solutions Ltd (Co. No. 16722697)

1. Who We Are

RetailGuard is a trading name of UK Connect Solutions Ltd (Co. No. 16722697). We are the data controller for personal data collected through this website. You can contact us at [email protected] or 0333 305 4456.

2. What Data We Collect

• Name and job title
• Business name and town or city
• Email address and phone number
• Message content submitted via our quote request form
• Technical data such as IP address, browser type, and pages visited (via server logs)

3. How We Use Your Data

• To respond to quote requests and enquiries
• To provide and manage our services
li>To send service-related communications such as invoices and updates
• To comply with legal obligations

4. Legal Basis for Processing

• Legitimate interests — responding to enquiries and managing customer relationships
• Contract performance — processing data necessary to deliver our services
• Legal obligation — where we are required to process data by law

5. How Long We Keep Your Data

We retain enquiry and customer data for up to 6 years after the end of our relationship with you, in line with standard UK business record-keeping requirements. Server logs are retained for up to 90 days.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Our email delivery provider (Brevo) solely to send communications
• Our hosting provider (NovaServe) as part of infrastructure operation
• Law enforcement or regulators where legally required

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where there is no legitimate reason to retain it
• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at [email protected].

8. Cookies

This website does not use tracking or advertising cookies. We use only essential session functionality required for the contact form to operate correctly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will reflect the latest revision. Continued use of our website after changes constitutes acceptance of the updated policy.